Jacquelyne Rit

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Thunder Bay, Ontario

Unacceptable service, request for refund

Shoppers Drug Mart - Unacceptable service, request for refund
Shoppers Drug Mart - Unacceptable service, request for refund - Image 2

My friend went for Passport photo. The employee gave a very bad quality photo which is not acceptable by the immigration agency. I'm requesting for refund as they not only wasted my friend's time and money, they gave a very bad customer service by not understanding customer requirement.

View full review
Sheryl T Zur

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North York, Ontario

Gift Card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shoppers Drug Mart - Gift Card
Shoppers Drug Mart - Gift Card - Image 2
Updated by user Jun 14, 2024

The issue has been resolved ...sort of.I had to write Shoppers Drug Mart Head Office with my complaint. I did not receive another Amazon gift card, but they will send me a Shoppers Drug card gift card of equal value.

They even suggested that I use their gift card to purchase another Amazon card (that will NEVER happen) I'm pleased that there was an investigation, which is what I wanted.

I'm upset that I had to go this route when it could have been resolved sooner. I know that they had hoped I would give up, but I have learned my lesson, I will never purchase any more gift card from Shoppers Drug Mart.

Original review May 20, 2024

On 5 May 2024, I purchased a $100.00 Amazon gift card for my son's birthday. When I purchased the card, two other cards were a scam, as the clerk said I should get another one.

According to her, the one I purchased was okay. When my son went to redeem the card on Amazon, it said it was already redeemed. I contacted Shoppers and provided the required proof of purchase. I received an email saying that they contacted their third party and was told that the card was redeemed; there are no issues, the case is closed, and I can contact Amazon if I have further issues.

At this time, I am trying to get either a replacement or my money back with Amazon, which is not guaranteed. Amazon was not pleased, as they felt that Shoppers should have followed up.

View full review
Loss:
$100
Pros:
  • Good for medication
Cons:
  • Gift cards are open to scammers as they are readily available

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE GIFT CARDS FROM SHOPPERS DRUG MART

Resolved
Maureen E Ohr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Resolved: Shoppers Drug Mart Lied To Me.

Shoppers Drug Mart at Dundas& Sumac insists I picked up my prescription on Sat.Aug.28th at 10.18 am.This is total and utter *** In the first place I don't get washed and dressed until 10.00am on Saturdays. So it would have been impossible for me to be at the store at 10.00 an to pick it up.

I did not have someone else pick it up nor did I have it delivered. Now today they told me perhaps it was canceled.

View full review

User's recommendation: Be careful

Brent L Ece

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ottawa, Ontario

Customer service training necessary on all levels

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've already dealt with this with a corporate representative and nothing has changed. Nobody smiles.

Nobody greets. Nobody seems to care that you have chosen to spend your money where they work, thus paying their salaries. It appears as though many of the people who work at this branch are inconvenienced by assisting you. Most of them seem quite unhappy to be there.

Some of them give the impression that they belong to a higher class than you.

Meanwhile, my own education far outweighs theirs. This is socially unacceptable behavior.

View full review
Pros:
  • Selection and location
Cons:
  • Poor customer care
Brent L Ece

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ottawa, Ontario

Customer service training necessary on all levels

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ive been through this all before with a corporate rep and zero has changed. Nobody greets.

Nobody smiles.

Its like theyre doing you a favour and its inconvenient to them. Nobody seems to care that youve selected the place they work at to spend your money and thereby pay their salaries.

View full review
Emerald C Plr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntsville, Ontario

Difficulty with new layout

There has been a new shelving Unit which now forces follks to line up for the regular cashere in the same place the 'self check out' line is, There is no reason for this new shelving unit and actually although I hate the word Stupid..I am afraid this idea is just plain stupid. Bad decsion. Needs to be re-visited.

View full review

User's recommendation: speak up about this

Resolved
Wylma Tmf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Not standing by the product.

Shoppers Drug Mart - Not standing by the product.
Updated by user Jul 04, 2024

Company fixed the issue and I have been provided with apology. Thank you soooo much as Shopers sent me a gift card for the cost of my purfume and they would not have done that if it was not for you and the Better busynessThank You

Original review Jun 03, 2024

I bought two bottles of Alyssa Ashley Musk and the total cost was 94.90 in March/24 I buy it all the time and use it every day but the one bottle has only a quarter of the bottle gone and the sprayer has stopped working and I took it back and they wont exchange it because it has been over 30 days. I dont know any one that uses a bottle of musk that fast I dont bath in it I just spray it on me daily and this bottle when the sprayer is working will probably last me another six months or more.

It is too expensive to just throw away and when I told them I wont shop there any more the manager just smiled and told me that is more than fine with her. Shoppers on Main and Sherman in Hamilton Ontario

View full review
Loss:
$47

Preferred solution: Full refund

User's recommendation: Do Not Shop There

Diego C Dgq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Compra no autorizada con mi tarjeta de débito

Shoppers Drug Mart - Compra no autorizada con mi tarjeta de débito

El día 2 de junio de 2024 a las 5:38 pm me llega a mi cuenta un descuento de 118.68 dólares por un pedido en shoppers el cual no autorice

View full review
Loss:
$119

Preferred solution: Full refund

Robin E Mtf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Impossible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I used their online booking portal to schedule a vaccination during my week off work. I arrived at the pharmacy as scheduled for my service, only to learn that I needed a prescription for this vaccination.

One of the questions I answered when scheduling this service was whether or not I had a prescription. I selected no but was still permitted to book the vaccination.

When I tried to contact anyone about this issue, I was redirected multiple times to various different extensions. All I wanted to do was alert tech support of a possible glitch in their online booking portal, but apparently, I should not have bothered considering how much effort it required.

View full review

Preferred solution: Improvement of online vaccination booking portal.

User's recommendation: Unless it's a medical error or they owe you money, it's not worth the headache contacting customer service

Anonymous
map-marker Scarborough, Ontario

Putting customers on HOLD FOR 3-5 HOURS, WHAT NONSENSE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

waiting 3-5 hours on hold for a lost card, how riduculous, even my job we don't keep people on hold for that many hours.

YOu all should major in communication in school to prevent from having customers being mad and angry for keeping on hold..

View full review

User's recommendation: 5 mins max on hold

Tony Z Kjo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rocky Mountain House, Alberta

Not getting much helping

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shoppers Drug Mart - Not getting much helping
Shoppers Drug Mart - Not getting much helping - Image 2

I just recently got a Fortnite Vbox gift card and on the receipt it says that it is activated and then once I try it on my Xbox it says that it is not activated and Ive tried it several times plus I went into the store several times and it still does not work

View full review
Loss:
$27

Preferred solution: I would like to get more help so this card actually works

Britni M Nzh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Blenheim, Ontario

Harrassment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 21, 2024

A year ago I had the same issue with another person who is now not there had some man off the streets go thru my purse accusing me of stealing and making a huge scene in front of several people from our community and I list several clients from that ordeal anf I had stolen nothing it was wall because I left my bank card at home and I had to move fromSelf checkout to full service because of self checkout is card only so she claimed I was playing a game which it was a honest mistake I simply forgot my card at home on counter The thing that sucks is we only have one shoppers druggmart in our small town and that’s where my meds are and because I’m on suboxen they judge me and think I’m a theif.

Original review Jun 21, 2024

I'd like to lodge a complaint about Natasha Macentee in Blenheim, Ontario. She has accused me of stealing twice now, but I have never stolen anything.

I pay for all items I purchase from all stores. The employees also follow me around as if I am a movie star every time I'm there, but it doesn't make me feel good. I feel embarrassed and violated. Additionally, I am trying to run a small business in this small town and every time she does this, it looks terrible.

If someone sees this, I lose clients. Something needs to be done about this issue as I have done nothing wrong to warrant this type of treatment.

View full review
Loss:
$15000
Pros:
  • Lots of products
Cons:
  • Judgemental

Preferred solution: Her fired it’s not right have proof before you accuse someone

User's recommendation: Stay away from Blenheim shoppers

Taylor D Ibh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Simcoe, Ontario

Purchase an Item, suppose to receive a small gift

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I purchased an item, was supposed to receive a gift. Contacted Shoppers Drug Mart & they have never got back to Me, which is very bad customer service.

What they could do is communicate a bit better & also honor the promotions they offer. Very disappointed

View full review
Debbie G Ppx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aurora, Ontario

Gifts cards don't work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shoppers Drug Mart - Gifts cards don't work
Shoppers Drug Mart - Gifts cards don't work - Image 2

This is my second gift card I bought from shoppers drug Mart and the first one they took all my information. They told me I had to call Apple.

I called Apple back they told him I need an Apple account which I don't have. That's why I went to shoppers to go get a gift card.

This would be $5,000 worth of gift cards I got from you guys and these are two cars $100 and a $50 card now that's been screwed up. I am not a happy camper

View full review
Paul B Aoj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent gift cards

Stay away and don't buy any gift cards from Shoppers Drug Mart. They are at the front of the store, unattended, and as we found out, fraudulent.

When you phone customer service, they tell you 'the card has been redeemed and that is your problem'. Yes, redeemed by the scammers. This has been reported to Amazon. Stay away and don't buy any gift cards from Shoppers Drug Mart.

They are at the front of the store, unattended, and as we found out, fraudulent. When you phone customer service, they tell you 'the card has been redeemed and that is your problem'.

Yes, redeemed by the scammers. This has been reported to Amazon.

View full review
Loss:
$100

Preferred solution: Apology

User's recommendation: Just don't buy them at Shoppers

Resolved
Felcy D

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Gift card not actitvated

Shoppers Drug Mart - Gift card not actitvated
Shoppers Drug Mart - Gift card not actitvated - Image 2
Updated by user May 25, 2024

Company fixed the issue and I have been provided with apology. Called them and it was adjusted with points

Original review Apr 25, 2024

This is a gift card purchased at Shoppers Drug mart given for my birthday and the card is not activated.

My email address is felcy8@***.com

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article