Shoppers Drug Mart
Shoppers Drug Mart Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shoppers Drug Mart has 1.9 star rating based on 83 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Close to home for shopping, Good products, Good selection of items.
Cons: Dont stand behind service and dont respond to emails, Lack of service, There returns and some of the staff.100% of users think that Shoppers Drug Mart should improve its Customer Service.
60% of users say that they might use Shoppers Drug Mart in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shoppers Drug Mart has 1.9 star rating based on 83 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Close to home for shopping, Good products, Good selection of items.
Cons: Dont stand behind service and dont respond to emails, Lack of service, There returns and some of the staff.100% of users think that Shoppers Drug Mart should improve its Customer Service.
60% of users say that they might use Shoppers Drug Mart in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "speak up about this", "Watch out", "Be careful", "5 mins max on hold", "Just don't buy them at Shoppers".
Most users ask Shoppers Drug Mart for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer | Thunder Bay, OntarioUnacceptable service, request for refund
My friend went for Passport photo. The employee gave a very bad quality photo which is not acceptable by the immigration agency. I'm requesting for refund as they not only wasted my friend's time and money, they gave a very bad customer service by not understanding customer requirement.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North York, OntarioGift Card
The issue has been resolved ...sort of.I had to write Shoppers Drug Mart Head Office with my complaint. I did not receive another Amazon gift card, but they will send me a Shoppers Drug card gift card of equal value.
They even suggested that I use their gift card to purchase another Amazon card (that will NEVER happen) I'm pleased that there was an investigation, which is what I wanted.
I'm upset that I had to go this route when it could have been resolved sooner. I know that they had hoped I would give up, but I have learned my lesson, I will never purchase any more gift card from Shoppers Drug Mart.
On 5 May 2024, I purchased a $100.00 Amazon gift card for my son's birthday. When I purchased the card, two other cards were a scam, as the clerk said I should get another one.
According to her, the one I purchased was okay. When my son went to redeem the card on Amazon, it said it was already redeemed. I contacted Shoppers and provided the required proof of purchase. I received an email saying that they contacted their third party and was told that the card was redeemed; there are no issues, the case is closed, and I can contact Amazon if I have further issues.
At this time, I am trying to get either a replacement or my money back with Amazon, which is not guaranteed. Amazon was not pleased, as they felt that Shoppers should have followed up.
- Good for medication
- Gift cards are open to scammers as they are readily available
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE GIFT CARDS FROM SHOPPERS DRUG MART
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Verified Reviewer | Toronto, OntarioResolved: Shoppers Drug Mart Lied To Me.
Shoppers Drug Mart at Dundas& Sumac insists I picked up my prescription on Sat.Aug.28th at 10.18 am.This is total and utter *** In the first place I don't get washed and dressed until 10.00am on Saturdays. So it would have been impossible for me to be at the store at 10.00 an to pick it up.
I did not have someone else pick it up nor did I have it delivered. Now today they told me perhaps it was canceled.
User's recommendation: Be careful
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Verified Reviewer | Ottawa, OntarioCustomer service training necessary on all levels
I've already dealt with this with a corporate representative and nothing has changed. Nobody smiles.
Nobody greets. Nobody seems to care that you have chosen to spend your money where they work, thus paying their salaries. It appears as though many of the people who work at this branch are inconvenienced by assisting you. Most of them seem quite unhappy to be there.
Some of them give the impression that they belong to a higher class than you.
Meanwhile, my own education far outweighs theirs. This is socially unacceptable behavior.
- Selection and location
- Poor customer care
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Verified Reviewer | Ottawa, OntarioCustomer service training necessary on all levels
Ive been through this all before with a corporate rep and zero has changed. Nobody greets.
Nobody smiles.
Its like theyre doing you a favour and its inconvenient to them. Nobody seems to care that youve selected the place they work at to spend your money and thereby pay their salaries.
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Verified Reviewer | Huntsville, OntarioDifficulty with new layout
There has been a new shelving Unit which now forces follks to line up for the regular cashere in the same place the 'self check out' line is, There is no reason for this new shelving unit and actually although I hate the word Stupid..I am afraid this idea is just plain stupid. Bad decsion. Needs to be re-visited.
User's recommendation: speak up about this
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not standing by the product.
Company fixed the issue and I have been provided with apology. Thank you soooo much as Shopers sent me a gift card for the cost of my purfume and they would not have done that if it was not for you and the Better busynessThank You
I bought two bottles of Alyssa Ashley Musk and the total cost was 94.90 in March/24 I buy it all the time and use it every day but the one bottle has only a quarter of the bottle gone and the sprayer has stopped working and I took it back and they wont exchange it because it has been over 30 days. I dont know any one that uses a bottle of musk that fast I dont bath in it I just spray it on me daily and this bottle when the sprayer is working will probably last me another six months or more.
It is too expensive to just throw away and when I told them I wont shop there any more the manager just smiled and told me that is more than fine with her. Shoppers on Main and Sherman in Hamilton Ontario
Preferred solution: Full refund
User's recommendation: Do Not Shop There
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Verified ReviewerCompra no autorizada con mi tarjeta de débito
El día 2 de junio de 2024 a las 5:38 pm me llega a mi cuenta un descuento de 118.68 dólares por un pedido en shoppers el cual no autorice
Preferred solution: Full refund
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Verified ReviewerImpossible Customer Service
I used their online booking portal to schedule a vaccination during my week off work. I arrived at the pharmacy as scheduled for my service, only to learn that I needed a prescription for this vaccination.
One of the questions I answered when scheduling this service was whether or not I had a prescription. I selected no but was still permitted to book the vaccination.
When I tried to contact anyone about this issue, I was redirected multiple times to various different extensions. All I wanted to do was alert tech support of a possible glitch in their online booking portal, but apparently, I should not have bothered considering how much effort it required.
Preferred solution: Improvement of online vaccination booking portal.
User's recommendation: Unless it's a medical error or they owe you money, it's not worth the headache contacting customer service
Putting customers on HOLD FOR 3-5 HOURS, WHAT NONSENSE
waiting 3-5 hours on hold for a lost card, how riduculous, even my job we don't keep people on hold for that many hours.
YOu all should major in communication in school to prevent from having customers being mad and angry for keeping on hold..
User's recommendation: 5 mins max on hold
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Verified Reviewer | Rocky Mountain House, AlbertaNot getting much helping
I just recently got a Fortnite Vbox gift card and on the receipt it says that it is activated and then once I try it on my Xbox it says that it is not activated and Ive tried it several times plus I went into the store several times and it still does not work
Preferred solution: I would like to get more help so this card actually works
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Verified Reviewer | Blenheim, OntarioHarrassment
A year ago I had the same issue with another person who is now not there had some man off the streets go thru my purse accusing me of stealing and making a huge scene in front of several people from our community and I list several clients from that ordeal anf I had stolen nothing it was wall because I left my bank card at home and I had to move fromSelf checkout to full service because of self checkout is card only so she claimed I was playing a game which it was a honest mistake I simply forgot my card at home on counter The thing that sucks is we only have one shoppers druggmart in our small town and that’s where my meds are and because I’m on suboxen they judge me and think I’m a theif.
I'd like to lodge a complaint about Natasha Macentee in Blenheim, Ontario. She has accused me of stealing twice now, but I have never stolen anything.
I pay for all items I purchase from all stores. The employees also follow me around as if I am a movie star every time I'm there, but it doesn't make me feel good. I feel embarrassed and violated. Additionally, I am trying to run a small business in this small town and every time she does this, it looks terrible.
If someone sees this, I lose clients. Something needs to be done about this issue as I have done nothing wrong to warrant this type of treatment.
- Lots of products
- Judgemental
Preferred solution: Her fired it’s not right have proof before you accuse someone
User's recommendation: Stay away from Blenheim shoppers
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Verified Reviewer | Simcoe, OntarioPurchase an Item, suppose to receive a small gift
I purchased an item, was supposed to receive a gift. Contacted Shoppers Drug Mart & they have never got back to Me, which is very bad customer service.
What they could do is communicate a bit better & also honor the promotions they offer. Very disappointed
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Verified Reviewer | Aurora, OntarioGifts cards don't work
This is my second gift card I bought from shoppers drug Mart and the first one they took all my information. They told me I had to call Apple.
I called Apple back they told him I need an Apple account which I don't have. That's why I went to shoppers to go get a gift card.
This would be $5,000 worth of gift cards I got from you guys and these are two cars $100 and a $50 card now that's been screwed up. I am not a happy camper
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Verified ReviewerFraudulent gift cards
Stay away and don't buy any gift cards from Shoppers Drug Mart. They are at the front of the store, unattended, and as we found out, fraudulent.
When you phone customer service, they tell you 'the card has been redeemed and that is your problem'. Yes, redeemed by the scammers. This has been reported to Amazon. Stay away and don't buy any gift cards from Shoppers Drug Mart.
They are at the front of the store, unattended, and as we found out, fraudulent. When you phone customer service, they tell you 'the card has been redeemed and that is your problem'.
Yes, redeemed by the scammers. This has been reported to Amazon.
Preferred solution: Apology
User's recommendation: Just don't buy them at Shoppers
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Gift card not actitvated
Company fixed the issue and I have been provided with apology. Called them and it was adjusted with points
This is a gift card purchased at Shoppers Drug mart given for my birthday and the card is not activated.
My email address is felcy8@***.com
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