Contact Shoppers Drug Mart Customer Service
Shoppers Drug Mart Phone Numbers and Emails
Toll-Free Number:
-
(800) 746-7737
Shoppers Drug Mart Email:
servicealaclientele@pharmaprix.ca
Contact Information
Shoppers Drug Mart Website:
Shoppers Drug Mart Help Center:
Corporate Office Address:
Shoppers Drug Mart Inc.
243 Consumers Road
Toronto,
Ontario
M5A2V6
Canada
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00 am - 8:00 pm (EST)
Summary of Shoppers Drug Mart Customer Service Calls
143
TOTAL
CALLS
CALLS
07:47
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shoppers Drug Mart?
Cards Question:
- “I have a gift card that is expired, I was not aware, and they refuse to honor it”
- “Gifts cards don't work”
- “Gift card was not activated”
Request for Information Question:
- “Online flu vaccine booking made me go through two long questionnaires which I submitted but when I got to drug store they had no record”
- “I didnt recieve any confirmation email”
- “Checking out if an email I am receiving is a scam”
Staff Question:
- “Were service I've ever received the employees didn't help me at all they lied to me and they didn't honor the official store policy printed online”
- “Bad customer service”
- “Compliment two staff members”
Refund Question:
- “Store wont refund an item, refused to even look at it first”
- “Would like to be refund”
- “Refund”
Return/ Replace Question:
- “Change”
- “Return”
Account Question:
- “Reset password”
- “Account charge”
Payments and Charges Question:
- “Clarification of age for senior discount”
- “I have been billed twice”
Shipping and Delivery Question:
- “Missing shipment”
- “Did not receive my 20 times points today as advertised”
Activation/ Cancellation Question:
- “Cancelacion”
Product/ Service Question:
- “Store owners buying product and is sold out when I want it”
Other Question:
- “Compalint”
- “Trying to redeem points on an online purchase”
- “Serious complaint for a store”
About
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Shoppers Drug Mart is ranked 101 out of 638 in Pharmacy category
Area Served
Canada
Payment Methods
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Shoppers Drug Mart